Shipping
AUSTRALIA
Standard shipping: $9 AUD (3-6 business days)
Express shipping: $12 AUD ( 1-4 business days)
Free express shipping for orders over $150 AUD
NEW ZEALAND
Express shipping: $12 NZD (2-5 business days)
Free express shipping for orders over $250 NZD
*Duties & Taxes for International orders are not covered.
UNITED STATES
Free express shipping for orders over $250 USD
*Delay Disclaimer*
As of May 2, 2025, changes to U.S. customs regulations, including stricter enforcement of "Section 321" rules that govern low-value shipments, have been causing significant delays for parcels arriving from Australia. While many shipments are now taking longer to clear customs, we have also seen delays continue even after customs clearance. This is largely due to ongoing congestion within the U.S. domestic postal and courier networks, which are experiencing high volumes and slower processing times.
CANADA
Express shipping: $12 CAD (3-6 business days)
Free express shipping for orders over $250 CAD
UNITED KINGDOM
Express shipping: $12 GBP (3-6 business days)
Free express shipping for orders over $250 GBP
REST OF WORLD
Express shipping: $30 AUD (3-14 business days, depending on your location and customs processing)
Free express shipping for orders over $250 AUD
*Duties & Taxes for International orders are not covered.
TRACKING YOUR ORDER
All domestic & New Zealand orders are sent via Australia Post. All international orders are sent with DHL. To track your order, please visit the relevant shipping courier outlined below with your tracking number provided via your order confirmation email. The delivery time frames are an estimation provided by our shipping courier, delays during transit may occur which is out of the control of Sue The Boy.
AUSTRALIA POST TRACKING
DHL INTERNATIONAL TRACKING
All international orders are shipped with DHL Express. Excludes New Zealand orders, which are shipped with Australia Post Express. Customs duties and taxes are pre-paid for United States, Canada and United Kingdom. For any other international orders, please note you need to check your local tax rates. If this fee is not paid, the order will be returned to us at the customer's expense. Any custom charges paid to receive your order are not refundable upon return.
ORDER PROCESSING TIME
1-2 business days. During promotional and sale periods, we will be working overtime to ship out increased order volumes as a result, processing times may be delayed and we are unable to make any changes once your order has been finalised.