Exchanges & Returns

Exchanges within 30 days · Refunds within 21 days · Easy returns through our portal

All returns and exchanges are handled through our portal. If, for any reason, you’re not completely satisfied with your purchase, you can return or exchange it. The item must be in its original, unworn condition. Please send it back with everything it came with, including the original packaging, polishing cloth, tags and labels. Pieces that show signs of wear can’t be accepted and will be sent back to you.

Start a return or exchange →

Exchanges: Must be requested within 30 days of receiving your order. Once your item has been received and inspected, we aim to issue your store credit within 14 business days.

Returns: Must be requested within 21 days of receiving your order. Once your item has been received and inspected, we aim to process your refund within 14 business days.

Return shipping: Return shipping is free if Redo was added to your order at checkout. Otherwise, the customer is responsible for the cost of return shipping.

Not eligible for return or exchange:

• Earrings (for health and hygiene reasons)
• Custom engraved pieces
• Gift cards
• Mystery boxes

Sale items: Sale items are non-refundable but can be exchanged for store credit equal to the original purchase amount (excluding shipping). This applies to all marked-down items and items purchased during sale promotions.

Gift with purchase: If you return an item from a gift with purchase promotion, the gift must also be returned in new, unworn condition.

Questions? Not sure if your piece is eligible? Get in touch at info@suetheboy.com and we’ll help you out.